Privacy Policy

A legal disclaimer

Privacy Policy

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At Ash Cigar Lounge ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or visit our physical location.

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Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number, and mailing address

• Date of birth (for age verification purposes)

• Payment information for purchases and services

• VIP membership information and preferences

• Event registration information

• Communications you send to us

• Survey responses and feedback

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and device information

• Browser type and version

• Pages visited and time spent on our site

• Referring website information

• Location data (with your permission)

Information from Third Parties

We may receive information about you from:

• Social media platforms, when you interact with our content

• Payment processors for transaction verification

• Marketing partners and event platforms

How We Use Your Information

We use your personal information to:

• Provide and improve our services

• Process transactions and manage VIP memberships

• Communicate about events, promotions, and services

• Respond to your inquiries and customer service requests

• Comply with legal obligations and age verification requirements

• Enhance your experience at our lounge

• Send newsletters and marketing communications (with your consent)

• Analyze website usage and improve our digital presence

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing

• Email marketing services

• Website hosting and analytics

• Event management platforms

• Customer relationship management

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process or government requests

• Protect our rights, property, or safety

• Prevent fraud or illegal activities

• Enforce our terms of service

Business Transfers

In the event of a merger, sale, or transfer of our business, customer information may be transferred as part of that transaction.

With Your Consent

We may share information for purposes not described in this policy with your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Remember your preferences and settings

• Analyze website traffic and user behavior

• Provide personalized content and advertisements

• Improve website functionality

You can control cookie settings through your browser preferences, though this may affect website functionality.

Email Communications

If you subscribe to our newsletters or marketing emails, you may:

• Unsubscribe at any time using the link provided in emails

• Update your communication preferences

• Contact us directly to modify your subscription

We will not sell or rent your email address to third parties for their marketing purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are intended for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21. If we become aware that we have collected information from someone under 21, we will delete that information promptly.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Object to or restrict certain processing activities

• Data portability (receive your information in a structured format)

To exercise these rights, please contact us using the information provided below.

California Privacy Rights

California residents may have additional rights under the California

Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect

• The right to delete personal information

• The right to opt-out of the sale of personal information

• The right to non-discrimination for exercising privacy rights

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

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